NEW ONLINE WASTEWATER PAYMENT PORTAL NOW AVAIALBLE. YOU WILL NEED TO CREATE A NEW ACCOUNT IN ORDER TO ACCESSS. PLEASE HAVE YOUR NEW ACCOUNT NUMBER READILY AVAILABLE. ACCOUNT NUMBER IS LOCATED ON YOUR WASTEWATER BILL.
COVID-19 TEMPORARY NOTICE: The City Hall lobby is closed, but the City is encouraging its utility customers to pay their bills online, over the phone at 512-610-6837 or drop off a check/money order in our 24-hour drop box. The City of West Lake Hills Wastewater Department is temporarily waiving late fees and has suspended disconnects for non-payment. View payment plan information.
PENALTY FEE UPDATE: As of January 1, 2020, past due balances will receive a Penalty fee in the amount of $25.00 for residential accounts, and $35.00 penalty for commercial accounts. A late fee will be applied on the 1st day from the billing due date.
WINTER WATER AVERAGING period starts 11/03/2020 - 03/03/2021.
NON-RESIDENTIAL SERVICE CONTRACT FEE CHANGE: The new rates shall be set effective January 1, 2021, for NRCSA customers only. Demand charge: $19.47 Volume Charge $18.85 (per 1,000 gallons).